Return Policy

Return Policy for Sunbelly Jewelry

At Sunbelly, we strive to provide you with high-quality 18K gold jewelry that exceeds your expectations. If, for any reason, you are not satisfied with your purchase, we have outlined our return policy to ensure a smooth and hassle-free experience.

1. Eligibility for Returns:

• To be eligible for a return, the item must be unused and in the same condition as when you received it.
• Returned items must be in new and unused condition to be eligible for a refund, with the exception of warranty claims.

2. Time Frame:

• You have 30 days from the date of receiving your order to initiate a return.

3. How to Initiate a Return:

• Please contact our customer service team at info@sunbellyjewelry.com or message @sunbellyjewelry on IG to initiate the return process.
• Provide your order number, a brief explanation of the reason for the return, and any relevant photographs if applicable.

4. Return Shipping:

• Customers are responsible for return shipping costs.

5. Inspection and Processing:

• Once we receive your returned item, our team will inspect it for any signs of wear or damage.
• Refunds will be processed within 1-3 business days after the inspection is complete.

6. Refund Options:

• Refunds will be issued to the original payment method used for the purchase.
• In the case of store credit, you will receive a unique code for future purchases.

7. Exchanges:

• We do not offer direct exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order.

9. Contact Information:

• If you have any questions or concerns regarding our return policy, please contact our customer service team at info@sunbellyjewelry.com

This return policy is effective from 1/1/2024 and is subject to change without notice. Please review our website for the most up-to-date information.